Welcome to the Ginesys One Requirement Backlog

We’ve moved to a new process for faster and efficient requirement handling!
Access the Backlog

Frequently Asked Questions (FAQ)

1. I had logged an idea in the old portal. How can I check its status?

The idea must have been transferred to the new platform. Search for it using your idea ID. If you can’t find it, log a support ticket with the old idea ID. Our product team will check and provide an update.

2. How can I add my requirement to the new portal?

Log a support ticket with your requirement details. The product team will connect with you to understand the requirement and log it in the portal. The support ticket shall then be closed referencing the requirement backlog id.

3. What is the status of the requirements logged?

The meaning of each status is as follows:

  • Parking Lot: The requirement has been logged in the backlog.
  • Under Analysis: Scoping of the requirement has started.
  • Analysis Done: Scoping is complete.
  • Under Development: Development, Testing, and UAT are in progress.
  • Done: The requirement is live and released.

4. When can I expect my requirement to be fulfilled?

Given the Ginesys One transformation, we are currently prioritizing only the critical and statutory business cases. For urgent requirements, please contact your Account Manager, who will coordinate with the product team and update you.