The idea must have been transferred to the new platform. Search for it using your idea ID. If you can’t find it, log a support ticket with the old idea ID. Our product team will check and provide an update.
Log a support ticket with your requirement details. The product team will connect with you to understand the requirement and log it in the portal. The support ticket shall then be closed referencing the requirement backlog id.
The meaning of each status is as follows:
Given the Ginesys One transformation, we are currently prioritizing only the critical and statutory business cases. For urgent requirements, please contact your Account Manager, who will coordinate with the product team and update you.